Privacy & Safety Protocols
At Hearth & Haven, we are committed to providing a safe, transparent, and respectful environment for all youth and families. Our policies are designed to ensure the highest standards of care, confidentiality, and inclusion.
Privacy Policy
We take your privacy seriously. Any personal information shared with us is kept strictly confidential and used only to provide the best possible support. We handle your records with care and will always speak with you in plain language about how your information is being used to help you reach your goals.
Safety & Supervision
Our home is staffed 24 hours a day, 7 days a week, by caring professionals trained in trauma-informed supervision. We work closely with every young person to create a personalized safety plan that prioritizes emotional and physical well-being, ensuring a secure environment where everyone can feel at home.
Respect, Inclusion & Feedback
Diversity is our strength. We are committed to cultural safety for Indigenous youth and families, and we celebrate all backgrounds and identities. Your voice matters to us—if you ever have concerns or feedback to share, we have a clear, supportive process to listen and make things right together.