Frequently Asked Questions
Find clear answers to common questions about our residential care, referral processes, and how we support youth and families in the Fraser Valley.
Who can be referred to Hearth & Haven?
We support youth in the Fraser Valley region who require trauma-informed residential care. Our services are designed for young people who benefit from a stable, nurturing, and secure home environment.
How are referrals made?
Referrals are typically made through the Ministry of Children and Family Development (MCFD) or healthcare partners. If you are a social worker or family member seeking information, please contact us directly at 604-217-7930.
Is the home staffed overnight?
Yes. For the safety and well-being of our youth, Hearth & Haven is staffed 24 hours a day, 7 days a week, by experienced and trauma-informed professionals.
Are you already working with the Ministry of Children and Family Development (MCFD)?
Hearth & Haven Youth and Family Services is preparing to work in partnership with the Ministry of Children and Family Development (MCFD) to provide high-quality residential care for youth. Our services are being developed to align with MCFD standards and best practices for residential care.
Can families stay involved?
Absolutely. Family involvement is a core component of our care model. We facilitate visits, communication, and planning meetings to ensure that families remain a key part of their loved one's journey toward stability.
Where are you located?
We are located in the Fraser Valley, British Columbia. Our home is situated in a peaceful area that promotes healing and safety while remaining connected to local community resources.
How do I apply for employment?
We are always looking for passionate individuals to join our team. Please send your resume and a brief introduction to info@hearthandhavenyfs.ca to be notified of current and future opportunities.